Texts Dev · DocuAction
How can we help?
Email textsmessaging@gmail.com with your device model, Android version, app version and what happened. Use “DocuAction support” in the subject.
Start with a description of the problem or a redacted example. Avoid emailing a complete identity document, confidential agreement, password or payment details.
Analysis will not complete
Check your internet connection and try a clear, readable photo, PDF or pasted text. Start with up to six pages, no more than six attachments and files no larger than 8 MB each. If the app cannot verify access, or the service is temporarily unavailable, retry later or contact support with the displayed message.
Failed AI requests do not create a fabricated result. Do not rely on an empty or incomplete output as proof that the document has no obligations.
A name, date or duty looks wrong
Compare the extracted text and source quote with your original. Add a correction in the record’s notes. For unreadable or incomplete source text, try a clearer image or paste the relevant text. Ask a qualified professional when the meaning of an important document is uncertain.
I signed in but cannot see old history
History is stored on the device where it was created. Signing in does not provide cloud sync or recover history after clearing app data or losing the local encryption key. Keep PDF exports of anything you need before uninstalling.
A reminder did not arrive
Check that DocuAction notifications are allowed in Android settings and review any battery restrictions. Reminders are scheduled on the original device. Deleting a record or clearing local data removes its reminders; keep an independent reminder for critical deadlines.
Why can I not buy a Pro pack?
Monthly and yearly Pro cards are disabled placeholders in the initial test build. All document features are free while store setup is being prepared. Real paid benefits and current store prices will be shown before a future checkout is enabled.
Delete your account and data
- In DocuAction, open Settings → Delete account to clear local records and reminders.
- Submit the shared account-deletion request form that opens. Identify the app as DocuAction and provide the details needed to identify your account.
If the app is already uninstalled, use that same form directly. Removing the app or clearing its local history does not delete the shared Firebase account. Previously exported files must be removed separately. See the privacy policy’s retention and deletion section for details.