Support
com.launchos.receiptscanner)Contact us
Email textsmessaging@gmail.com. Tell us your Android version, your device model and what you were doing when it went wrong so we can investigate.
Delete your account and data
In the app: Profile → Delete Account. This permanently removes your profile, every receipt record, every stored encrypted image and its key, and cancels your scheduled reminders.
If you have already uninstalled the app, submit the account and data deletion request form and we will action it within 30 days.
Scanning
The scan failed or returned nothing
Check your connection and try again. If the photo is hard to read, flatten the receipt, fill the frame with the page, avoid shadows across the print, and keep the whole receipt inside the edges. Very faded thermal paper may not be readable.
The date came out wrong
All-numeric dates like 09/10/26 are genuinely ambiguous, and the app warns you when two readings are plausible. Correct the date in the review screen before saving; the return and warranty deadlines are recalculated from it.
The total or an item is wrong
Edit it in the review screen. Nothing is saved until you accept the draft. If the itemised sum does not match the printed total, the app tells you — on a tax invoice that is often normal, but it is worth a look.
A card number was not blacked out
Do not save the receipt. Masking depends on the AI locating the region, and it can miss one. Discard the scan and email us the device and Android version — not the receipt — so we can improve the detection.
Reminders
I am not getting deadline notifications
Check Android Settings → Apps → ReceiptVault → Notifications, and make sure battery optimisation is not restricting the app. Reminders are scheduled on the device, so a reminder set before you revoked the permission will not arrive.
Can I change when I am reminded?
Yes — reminder preferences are in Profile. A receipt with no printed return window gets no return reminder, because the app will not invent a policy the shop never stated.
Account and subscription
Why do I need an account to save a receipt?
So the vault survives a reinstall and a new phone, and so a purchase can be restored to you. A guest identity cannot be recovered once the app is removed, and a vault you cannot get back is not proof of anything.
I bought Pro and it is not showing
Open Profile → Restore Purchases while signed in to the same account and the same Google Play account you bought with. If it still does not appear, email us with the Play order number.
How do I cancel?
Google Play → Subscriptions → ReceiptVault → Cancel. Access continues until the end of the period you have paid for. Refunds are handled by Google Play, not by us.
Privacy
Does the app track my location?
No. It requests no location permission and never reads your GPS. A store location shown on a receipt comes from the address printed on that receipt. Full detail in the privacy policy.
Can anyone at ReceiptVault read my receipts?
Stored receipt images are encrypted on your device before upload, and their keys are wrapped by Google Cloud KMS. Server-enforced rules restrict everything to your own account. Section 2 of the privacy policy sets out each step, including the one point where the unmasked image is sent to Google's Gemini API to be read.